Tips & Tricks: How to prevent and fix common technical issues online

  1. Avoid using extra spaces and special characters such as (!@#$%^&*+=”?) in file names as they tend to cause errors. Give your file a unique name, but try to keep it short.
    For example, use rather than

2. Rename your file to keep track of document version – If you wish to replace a file in the Content section of your course, for example, if you have a newer version of the course outline to share with students, we recommend renaming your file before uploading it to D2L. This will ensure students are able to access the most up-to-date document and prevent situations where their devices or browsers may be pulling up old versions of the file because the information is being cached (stored). Click here to see a quick demo on how to change a course file.

3. Avoid copying and pasting text with special formatting from Microsoft Word into D2L. If you would like to format your text, try to do so using the built-in html editor/ toolbar in D2L. The recommended font in D2L is Lato.

Try not to copy and paste text with special formatting from Microsoft Word (or other applications) into D2L as it may carry hidden (sometimes bad) html codes which could potentially interfere with the display and behavior of the webpage. For example, if you copy and paste formatted text from Word into a D2L quiz, you may end up with questions that show up with inconsistent fonts and sizes. On rare occasions, students may experience troubles clicking on the Submit button upon completion of their quiz.

If most of your information has been drafted in Word and you would like to paste it into D2L rather than retyping, then we would suggest using the “Paste as plain text” option, which will clear the formatting and remove unnecessary html tags. There are many ways to do this. Here are two methods:

a) Using the Chrome browser, right click and choose the “Paste as plain text” option

b) Use these keyboard shortcuts to paste your information:

  • Windows PC: Ctrl + Shift + V
  • Mac: Command + Shift + V

Once your text has been pasted, you may use D2L’s built-in editor to perform further formatting, if desired.

4. If are you creating an html page that contains a lot of images, tables, headings or other formatting elements, we strongly recommend that you review your content using the Accessibility Checker. It will ensure your page meets Web Content Accessibility Guidelines and will not present additional challenges to students who may be using assistance technologies such as screen readers. The checker will indicate if the content is free of accessibility issues or offer suggestions to fix them.