- UPDATE (September 11, 2017): If you are stuck on a blank screen or a page that says “Loading Adobe Connect”, please download the latest add-in/ meeting application from the Adobe Support site and reload the session.
Please use the following two resources to help troubleshoot connection and audio issues you may be having before contacting IT Support:
- Adobe Connect Audio Settings
- Adobe Connect Troubleshooting tips
- Adobe Connect Meeting Connection Diagnostic Test and Troubleshooting Tips (External link)
- Adobe Self-Help Link for On-Premise Customers (External link)