- UPDATE (September 11, 2017): If you are stuck on a blank screen or a page that says “Loading Adobe Connect”, please download the latest add-in from the Adobe Support site and reload the session.
Please use the following two resources to help troubleshoot connection and audio issues you may be having before contacting IT Support:
- Adobe Connect Audio Settings
- Adobe Connect Troubleshooting tips
- Adobe Connect Meeting Connection Diagnostic Test and Troubleshooting Tips (External link)
- Adobe Self-Help Link for On-Premise Customers (External link)