UofC IT Support Information

IT Support Centre   403.220.5555 North American Toll free: 1.888.342.3802 itsupport@ucalgary.ca Online Service Request MS 773, Main Campus Mon – Fri 8 a.m. – 5 p.m. Sat – Sun 10 a.m. – 2 p.m. The IT Support Centre offers extended hours during the first three weeks of the Fall and Winter terms from 8 a.m. […]

Read More

Adobe Connect Meeting System Requirements

Please visit the Adobe Support website for Connect Meeting system requirements. Configure Your Computer for the Adobe Connect Meeting application (version 9.5) If you are a Meeting Host or a Presenter, it is recommended that you install the latest release of the Adobe Connect add-in: https://helpx.adobe.com/adobe-connect/kb/adobe-connect-9-5-add-in-release-notes.html

Read More

Adobe Connect Connection and Audio Troubleshooting Guide

UPDATE (September 11, 2017): If you are stuck on a blank screen or a page that says “Loading Adobe Connect”, please download the latest add-in/ meeting application from the Adobe Support site and reload the session. Please use the following two resources to help troubleshoot connection and audio issues you may be having before contacting […]

Read More